Terms and Conditions

Company information

Kalverenstraat 83, 2800 Mechelen
+32 (0) 476 / 87.74.26
BE 0734.984.836


Article 1: General provisions

The e-commerce website of KSTMIZED, a sole proprietorship with registered office at Kalverenstraat 83 in Mechelen, VAT BE 0734.984.836, (hereinafter 'KSTMIZED') offers its customers the opportunity to purchase the products from its webshop online.

These General Terms and Conditions ("Terms") apply to any order placed by a visitor to this e-commerce website ("Customer"). When placing an order through the KSTMIZED web shop, the Customer must explicitly accept these Conditions, thereby agreeing to the applicability of these Conditions, to the exclusion of all other conditions. Additional conditions of the Customer are excluded, unless they have been accepted in advance, in writing and expressly by KSTMIZED.


Article 2: Price

All stated prices are expressed in EURO, always including VAT and all other duties or taxes that are obligatory to be borne by the Customer.

If delivery, reservation or administrative costs are charged, this will be stated separately.


The indication of price only refers to the articles as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.


Article 3: Offer

Despite the fact that the online catalog and the e-commerce website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors or is not up to date. Obvious mistakes or errors in the offer do not bind KSTMIZED. As far as the correctness and completeness of the information provided, KSTMIZED is only bound to an obligation of means. KSTMIZED is under no circumstances liable in the event of manifest material errors, typesetting or printing errors.


If the Customer has specific questions about, for example, sizes, color, availability, delivery time or delivery method, we request the Customer to contact our customer service in advance.


The offer is always valid while stocks last and can be adjusted or withdrawn at any time by [...]. […] Cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.


Article 4: Online purchases

The ordering procedure usually goes as follows:

- You choose your favorite item (s) and place it in your shopping cart.
- To complete the order, click on 'Shopping basket' at the top right and follow the steps below in the ordering and payment process:
- Enter your personal details or log in if you are already registered.
- Choose your delivery method.
- Select the desired payment method. The Customer can choose between the following payment methods: via credit card, via bank card.
- View your details one last time and complete the order.
- After completion, the order will be confirmed by e-mail and carefully processed.


KSTMIZED is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.


Article 5: Delivery and execution of the agreement

The items ordered are delivered in Belgium or the Netherlands to the address specified by the customer.

KSTMIZED strives to deliver the ordered items within 5 working days. However, this delivery period is only indicative. A strict delivery time cannot be guaranteed. The maximum delivery time is 30 days.

Items ordered through this webshop are delivered in Belgium and the Netherlands.


Delivery is made by bpost.


Unless otherwise agreed or expressly stated otherwise, the goods will be delivered to the Customer's place of residence within 30 days of receipt of the order.


Terms of delivery:

- The goods will not be shipped until the payment has been received on our account.
- Deliveries are only made in Belgium and the Netherlands.
- Deliveries are made on working days.
- The shipments are delivered with bpost. The shipping costs are indicated with the article.
- Any costs for returning to our address will be charged to you.


Any visible damage and / or qualitative shortcoming of an article or other shortcoming in the delivery must be reported by the Customer to KSTMIZED without delay.


The risk of loss or damage is transferred to the Customer as soon as he (or a third party designated by him, who is not the carrier) has physically received the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by KSTMIZED.


Article 6: Retention of title
The delivered items remain the exclusive property of KSTMIZED until full payment has been made by the Customer.

The Customer undertakes, if necessary, to inform third parties of the retention of title of KSTMIZED, eg to anyone who would seize the articles not yet fully paid for.


Article 7: Right of withdrawal

The provisions of this article only apply to Customers who, in their capacity as consumers, purchase articles online from KSTMIZED.


The Customer has the right to withdraw from the agreement within 14 calendar days without giving reasons.

The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the good.


To exercise the right of withdrawal, the Customer must KSTMIZED [hello@kstmized.be; +32476877426; Kalverenstraat 83 in Mechelen] by means of an unambiguous statement (eg in writing by post, fax or e-mail) of his decision to withdraw from the contract.


In order to meet the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.


The Customer must return or hand over the goods to KSTMIZED immediately, but in any case no later than 14 calendar days after the day on which he has communicated his decision to withdraw from the agreement to KSTMIZED (Kalverenstraat 83, 2800 Mechelen, Belgium). The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods will be borne by the Customer. The costs are estimated at a maximum of approximately EUR 6.


If the returned item is in any way reduced in value, KSTMIZED reserves the right to hold the Customer liable and claim compensation for any depreciation of the goods resulting from the Customer's use of the goods. goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.


If the Customer cancels the agreement, KSTMIZED will refund all payments received from the Customer up to that moment, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after KSTMIZED has been informed of the Customer's decision to cancel the agreement. revoked. In the case of sales agreements, KSTMIZED can wait with the reimbursement until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.


Any additional costs resulting from the Customer's choice of a different method of delivery than the cheapest standard delivery offered by KSTMIZED will not be refunded.


KSTMIZED reimburses the Customer with the same payment method with which the Customer carried out the original transaction, unless the Customer has explicitly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.

Article 8: Warranty

Pursuant to the law of September 21, 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.


In order to invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.


For items purchased online and delivered to the Customer's home, the Customer must contact KSTMIZED customer service (hello@kstmized.be) and return the item to KSTMIZED at his expense.


When establishing a defect, the Customer must inform KSTMIZED as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after it has been established. Afterwards, any right to repair or replacement lapses.


The (commercial and / or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.


Defects that manifest themselves after a period of 6 months following the date of purchase, if necessary delivery, are considered not to be hidden defects, unless the Customer proves otherwise.


Article 9: Customer service

The customer service of KSTMIZED can be reached on telephone number +32 476877426, by e-mail at hello@kstmized.be or by post at the following address Kalverenstraat 83, 2800 Mechelen, Belgium. Any complaints can be directed to this.


Article 10: Penalties for non-payment

Without prejudice to the exercise of other rights that KSTMIZED has at its disposal, in the event of non-payment or late payment from the date of the breach of contract, the Client shall, ipso jure and without notice, owe an interest of 10% per year on the unpaid amount. In addition, the Client is legally obliged to pay a fixed compensation of 10% on the amount concerned, with a minimum of 25 euros per invoice.


Without prejudice to the foregoing, KSTMIZED reserves the right to take back items that have not been paid (in full).


Article 11: Privacy

The controller, KSTMIZED respects the Belgian law of December 8, 1992 regarding the protection of private life in the processing of personal data.


The personal data provided by you will only be used for the execution and processing of orders, the management of our customer database and the sending of direct marketing, in the sense that the customer database is used by us to keep our customers informed of promotions and novelties and to send the customer personalized offers.

You have a legal right to inspect and, if necessary, correct your personal data. Subject to proof of identity (copy of identity card), you can obtain a written notification of your personal data free of charge via a written, dated and signed request to KSTMIZED (Kalverenstraat 83, 2800 Mechelen, Belgium or hello@kstmized.be). If necessary, you can also request that the data be corrected that is incorrect, incomplete or not pertinent.


In case of use of data for direct marketing: You can object free of charge to the use of your data for direct marketing. To this end you can always contact KSTMIZED (Kalverenstraat 83, 2800 Mechelen, Belgium or hello@kstmized.be).

We treat your data as confidential information and will not pass it on, rent or sell it to third parties.

The customer is responsible for keeping his login details confidential and for the use of his password. Your password is stored encrypted, so KSTMIZED has no access to your password.

KSTMIZED keeps online (anonymous) visitor statistics in order to see which pages of the internet site are visited to what extent.


If you have any questions about this privacy statement, please contact us at hello@kstmized.be.


Article 12: Use of cookies

During a visit to the site, 'cookies' can be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you visit a website. Cookies cannot be used to identify persons, a cookie can only identify a machine.

First party cookies are technical cookies that are used by the visited site itself and that aim to make the site function optimally. For example: settings that the user has made during previous visits to the site, or even: a pre-filled form with data that the user has done during previous visits.

'Third Party cookies' are cookies that do not come from the website itself, but from third parties, eg an existing marketing or advertising plug-in. Eg. cookies from Facebook or Google Analytics. For such cookies, the visitor to the site must first give permission - this can be done via a bar at the bottom or top of the website, with reference to this policy, which does not, however, prevent further surfing on the website.


You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.


By using our website, you agree to our use of cookies.


Article 13: Infringement of validity - non-renunciation

If any provision of these Terms is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.


Failure at any time by KSTMIZED to enforce one of the rights listed in these Conditions, or to exercise any right thereof, will never be seen as a waiver of such provision and will never affect the validity of these rights.


Article 14: Change of conditions

These Conditions are supplemented by other conditions to which explicit reference is made, and the general terms and conditions of sale of KSTMIZED. In the event of a conflict, these Terms and Conditions will prevail.


Article 15: Evidence

The Customer accepts that electronic communications and backups can serve as evidence.


Article 16: Applicable law - Disputes

Belgian law is applicable, with the exception of the provisions of private international law regarding applicable law.

The courts of the Consumer's place of residence have jurisdiction in legal disputes. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).




Dear Customer, you must only complete and return this form if you wish to withdraw from the contract.

To KSTMIZED, Kalverenstraat 82, 2800 Mechelen, Belgium or hello@kstmized.be:

I / We (*) share / share (*) hereby inform you that I / we (*) revoke / revoke our agreement regarding the sale of the following goods / provision of the following service (*) (*):

Ordered on (*) / received on (*):

Name / Names of consumer (s):
Address of consumer (s):

Signature of consumer (s):
Date :

(*) Strike out what does not apply.